Maintainence & Service Contracts
Maintaining your equipment along with regularly scheduled Preventative Maintenance visits ensure reliability and extends the life of the instrument. Your equipment is a critical part of your business and downtime is one of the most expensive results of even minimal neglect. Many of our customers believe it is worth the investment to ensure unlimited on-site repairs, first priority emergency service calls, insulation from part price increases and unlimited use of our Technical Support Center. However, we realize that one service contract may not be a good fit for every customer. So we've broadened our contract offerings to better suit the diversity of the scientists we serve.
What the 3d party Service Companies fail to tell you
Service companies may tell you that you will pay a discounted "insurance" amount and receive the same Original Equipment service you would get if you paid for a contract directly from the manufacturer. However, what you have purchased is a discounted package of Per Call remedial service. A Per Call remedial service program means that when you phone in your service call, your request is logged against other per call requests. Normally, all contract customers are given first priority for service. Per Call customers are important, but if there is a conflict, the contract service call will happen first. If response time is a concern for you, then allow yourself the reassurance that a Caliper Life Sciences service contract can offer.
OEM Alliances
Our service team is contracted to provide product services for Caliper products that are sold through OEM channels, with some of the biggest names in the bio-pharmaceutical industry. Contact your Caliper representative for information on an OEM service agreement.
Third Party Services
Caliper Life Sciences can maintain your Third Party equipment, saving you time and money by servicing more than one instrument during a visit.
